Prince2 : a no nonsense management guide / by Charles Fox ; with ill. by David Shenton ; [eds.: Jayne Wilkinson ... et al.]The EFQM excellence model : for assessing organizational performance : a management guide / Chris Hakes ; [ed.: Jayne Wilkinson]IT service management : an introduction / [authors: Jan van Bon ... et al. ; copy ed. Jayne Wilkinson]Service management strategies that work : guidance for executives / Gary Case ... [et al. ; ed.: Jayne Wilkinson]Implementing IT governance : a practical guide to global best practices in IT management / Gad J. Selig ; [ed.: Jayne Wilkinson]Foundations in IT service management : basierend auf ITIL V3 / [Autoren: Jan van Bon ... et al. ; Red.: Jayne Wilkinson]Implementing IT governance : a pocket guide / Gad J. SeligThe Sarbanes-Oxley act : an introduction / Sanjay Anand ; [ed.: Jayne Wilkinson]Service design based on ITIL V3 : a management guide / Jan van Bon ... [et al. ; copy ed: Jayne Wilkinson]Continual service improvement based on ITIL V3 : a management guide / Jan van Bon ... [et al. ; copy ed.: Jayne Wilkinson]Product Data Management : a strategic perspective / DIM4: Bas Könst, Jérôme la Fontaine, Marko Hoogeboom ; [transl. from the Dutch: Flex-Trans ; ed.: Jayne Wilkinson]Implementing IT governance : a practical guide to global best practices in IT management / Gad J. Selig ; [ed.: Jayne Wilkinson]Implementing IT governance : a pocket guide / Gad J. SeligFoundations in IT service management : basierend auf ITIL V3 / [Autoren: Jan van Bon ... et al. ; Red.: Jayne Wilkinson]The EFQM excellence model : for assessing organizational performance : a management guide / Chris Hakes ; [ed.: Jayne Wilkinson]The Sarbanes-Oxley act : an introduction / Sanjay Anand ; [ed.: Jayne Wilkinson]Service management strategies that work : guidance for executives / Gary Case ... [et al. ; ed.: Jayne Wilkinson]