Continual service improvement based on ITIL V3 : a management guide / Jan van Bon ... [et al. ; copy ed.: Jayne Wilkinson]
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Continual service improvement based on ITIL V3 : a management guide / Jan van Bon ... [et al. ; copy ed.: Jayne Wilkinson]
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9789087531287
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Continual service improvement based on ITIL V3 : a management guide
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Continual service improvement ...... . ; copy ed.: Jayne Wilkinson]