IT service management based on ITIL V3 : a pocket guide / [ed.: Jan van Bon (chief ed.) ... et al.]
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IT service management based on ITIL V3 : a pocket guide / [ed.: Jan van Bon (chief ed.) ... et al.]
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A publ. of itSMF International
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9789087531713
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IT service management based on ITIL V3 : a pocket guide
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IT service management based on ...... an Bon (chief ed.) ... et al.]