ICT enabled distribution of services : service positioning strategies, front office information and multi-channeling / Erik Johannes de Vries - Nederlandse Bibliografie Totaal (NBT) - Fedor - Netwerk Digitaal Erfgoed

ICT enabled distribution of services : service positioning strategies, front office information and multi-channeling / Erik Johannes de Vries

ICT enabled distribution of services : service positioning strategies, front office information and multi-channeling / Erik Johannes de Vries

http://data.bibliotheken.nl/id/nbt/p307103102

ICT enabled distribution of services : service positioning strategies, front office information and multi-channeling / Erik Johannes de Vries

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Auteurs naam op omslag: Erik de Vries

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Proefschrift Universiteit van Amsterdam

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