Project managing ITSM from hell : (implement ITIL that works!!) / Brian Johnson, Paul Wilkinson ; [ill. Paul Wilkinson]
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Project managing ITSM from hell : (implement ITIL that works!!) / Brian Johnson, Paul Wilkinson ; [ill. Paul Wilkinson]
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1st ed., 2nd impr.
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Omslagtitel: IT service management from hell. - Not the best practice
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9077212213
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Project managing ITSM from hell : (implement ITIL that works!!)
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Project managing ITSM from hel ...... kinson ; [ill. Paul Wilkinson]