Application services library : introduction best practices and framework for application management / [authors: Lucille van der Hagen ... et al. ; ed.: Jack Knetsch ... et al.]ASL: self-assessment : ASL diagnosis for application management organisations / Kees Deurloo, Remko van der Pols, René SiedersASL zelfevaluatie : ASL-diagnose voor applicatiebeheer organisaties / Kees Deurloo, Remko van der Pols, René Sieders