PrimaVera working paperDeveloping a successful information and communication technology industry : the role of venture capital, knowledge and the government / T. Vinig ... [et al.]Characteristics of virtual organizations / H.P.M. Jägers, W. Jansen & G.C.A. SteenbakkersFrom tool to Gestell : agendas for managing the information infrastructure / C.U. Ciborra & O. HansethThe balanced change card : an IT-mediated learning system for organizational change / Esther Koster & Ard HuizingCoordination and use of ICT in virtual organizations / W. Jansen, G.C.A. Steenbakkers & H. JägersProlion: a case study of a virtual organization / G.C.A. Steenbakkers, H.P.M. Jägers & W. JansenTrust and control in virtual organizations / H. Jägers, W. Jansen & G.C.A. SteenbakkersCase research in IS : state of affairs / Erik J. de Vries & Daniël RoestInformation at the moment of truth : case study design / Erik J. de VriesObject models for customer relations in the front-office / G. Dedene ... [et al.]Business reengineering: over en uit? = Business reengineering en route: between stations or end of the line? / Ard Huizing & Erik de VriesTowards a contingency view of infrastructure & knowledge: an exploration / C.U. CiborraNotes on improvisation and time in organizations / C.U. CiborraWaarom de rek er uit is = Flexibility is not enough / J. Truijens & M. BatelaanBenchmarken: (stimu)leren of controleren? = Benchmarking: stimulation or control? / G.J.P. Swinkels, H.J.A. de Vrind & M.A. BoerkampKardinale kwesties bij ERP-pakketimplementaties / J. Truijens en M. van VechgelQuasi-integration and strategic alliances in the global CRS industry / E. ChristiaanseManaging electronic channels : the KLM Cargo cyberpets case / E. Christiaanse & R.J. ZimmermanCyberpets: elektronisch distributiekanaal van KLM Cargo / E. Christiaanse & R.J. ZimmermanBeyond Sabre : an empirical test of expertise exploitation in electronic channels / E. Christiaanse & N. VenkatramanTesting contingency hypotheses in budgetary research : an evaluation of the use of moderated regression / Frank G.H. Hartmann & Frank MoersThe appropriateness of RAPM : toward the further development of theory / Frank G.H. HartmannDesigning intranets for knowledge work / Chun Wei ChooContouren van een generiek model voor informatiemanagement = Outlines of a generic model for I(R)M / A.W. Abcouwer, R. Maes & J. TruijensBalance in business reengineering : an empirical study on fit and performance / A. Huizing, E. Koster & W. BoumanVerstrikt in eigen complexiteit : het relaas van een zorgverzekeraar = Entangled in complexity : the story of an insurance company / E. KosterISO 9000 versus CMM: standardization and certification of IS development / G.J. van der Pijl, G.J.P. Swinkels & J.G. VerrijdtCaoutchouc in computers en communicatie : over de flexibiliteit van de informatievoorziening / J. TruijensInformatie op het moment van de waarheid : het opbouwen van relaties in de front-office = Information at the moment of truth : building relationships in the front-office / Erik J. de VriesDe ' Balanced Change Card': een raamwerk voor het vormgeven en evalueren van veranderingsorganisaties = The 'Balanced Change Card': a framework for organizing and evaluating change organizations / E. Koster & W. BoumanPrestatiemeting in automatiseringscentra : naar een evenwichtig maatwerk = Performance measurement in IT departments : towards balanced tailoring / E.J. de VriesBusiness reengineering op doorreis: tussenstation of eindstation? = Business reengineering en route: between stations or end of the line? / A. HuizingKnowledge, interdependence and information technology in networks : an analysis of networks and virtual organizations / W. Jansen, H.P.M. Jägers & G.C.A. SteenbakkersManaging the life cycle of information and communication technology investments for added value / G.J.P. SwinkelsFunding and charging of IT services / J.A. Oosterhaven & H.G.P. van IrselProposal for a differentiated information strategy / A.W. Abcouwer & J. TruijensFlexibiliteit en ERP-pakketten: wie wordt er in de boot genomen? = ERP-software and flexibility: who is being fooled? / J. Truijens & E.P.R. van VroenhovenOrganizations as "Information-use systems" : a process model of information management / C.W. ChooInformatietechnologie als een moderne variant op dr. Jekyll and mr. Hyde = Dr. Jekyll and mr. Hyde, the two faces of information technology / G.J.P. Swinkels