Service quality in customer-employee relationships : an empirical study in the after-sales services context / Martin G.M. WetzelsWerkdruk drukt dienstenkwaliteit : onderzoek toont gevolgen werkdruk op prestaties van service-organisaties aan / Martin Wetzels, Ko de RuyterTo accept or not to accept is that the question? / M.G.M. WetzelsService quality in customer-employee relationships : an empirical study in the after-sales services context / Martin G.M. WetzelsThe impact of team efficacy development on performance in multi-team service systems / M.G.M. Wetzels
author
Distribution channel structure, supplier power, relationship and service power quality : the case of an international food distributor / K. Koelemeijer, J. Lemmink, M. WetzelsBoven op de markt of onder onder in de la? : marktonderzoek onderzocht / Marcel van Birgelen, Ko de Ruyter, Martin WetzelsThe impact of attitude strength on the use of customer satisfaction information: an empirical investigation / Marcel van Birgelen, Ko de Ruyter, Martin WetzelsThe role of corporate image and extension similarity in service brand extensions / Ko de Ruyter, Martin WetzelsIn chains? : automotive suppliers and their product development activities / Fredrik von Corswant, Finn Wynstra, Martin WetzelsAn assessment of measurement invariance between online and mail surveys / E.C. Deutskens, J.C. de Ruyter, M.G.M. WetzelsExperiential value: a hierarchical model, the impact on e-loyalty and a customer typology / Claudia van Oppen, Gaby Odekerken-Schröder, Martin Wetzels