Team commitment to service quality in self-managed service groups : an empirical assessment of the employee and customer perspective / Ad de Jong, Ko de Ruyter, Jos Lemmink
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Team commitment to service quality in self-managed service groups : an empirical assessment of the employee and customer perspective / Ad de Jong, Ko de Ruyter, Jos Lemmink
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Team commitment to service qua ...... loyee and customer perspective
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Team commitment to service qua ...... ong, Ko de Ruyter, Jos Lemmink