Framing perceived service quality and related constructs : a multilevel approach / Henk Roest, Kitty Koelemeijer - Nederlandse Bibliografie Totaal (NBT) - Fedor - Netwerk Digitaal Erfgoed

Framing perceived service quality and related constructs : a multilevel approach / Henk Roest, Kitty Koelemeijer

Framing perceived service quality and related constructs : a multilevel approach / Henk Roest, Kitty Koelemeijer

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